What has the subject of excellent customer service got to do with car detailing products you might ask? I admit that most of our posts here are focused on the products, methods of use and reviews. However a recent near disaster, that was only averted by being on the receiving end of some excellent customer service, got me thinking about how this has a real impact on all of us. Let me explain a little more… (more…)
Posts Tagged ‘Meguiars’
Example of when excellent customer service saves the day
Friday, September 2nd, 2011All in a days Detailing with Meguiars, Poorboys & first use with a G220 Polishing Machine
Tuesday, April 12th, 2011Colin recently contacted us to ask for some advice on detailing his Jaguar. He wanted to get a really good shine and was looking to buy the Meguiars G220 Dual Action polishing machine. After recommending various products including a mix of Meguiars and Poorboys Black Hole, Colin finally got the good weather – and results – he had been waiting for:
Colins' Jaguar before detailing commenced
“I started by rinsing the car off with a hose, I then mixed some Meguiars NXT car wash in my Meguiars bucket with grit guard, I soaped the car all over using a Meguiars Microfibre Wash Mitt after fully soaping the car, I thoroughly rinsed the car again using a gentle spray from the hose. (more…)
Step by Step Guide to Clear Plastic Headlight Restoration
Thursday, March 17th, 2011
In this article we take a look at a subject affects nearly all cars owners at some point in time – that of Clear Plastic Headlight Restoration. One of our regular customers recently pulled up outside our premises and asked me to take a look at his headlights which had become extremely clouded and dull over time from a combination of fine scratches and the effects of UV on the clear plastic.
Afraid that they were going to fail his upcoming MOT and not being able to afford a new set of headlights he wanted to know how he could restore the clarity back to his headlights.
I advised there are a number of different products available on the market which enable you to polish away light scratches, scuffs, haziness and surface marks from your headlights to leave them looking like new. These range from single stage polishes, two step cleaning and polishing compounds to multi-step restoration and protection kits. (more…)
Autoglym Rapid Detailer Picks Up Auto Express Detailing Spray Best Buy Award 2011
Wednesday, January 19th, 2011
Autoglym Rapid Detailer Auto Express Best Buy Award Winner 2011
Auto Express have just published their detailing spray product test results, with the first place Best Buy Award going to Autoglym Rapid Detailer.
Commenting on the test Auto Express concluded this product “..is hard to beat. Simply spray it on and wipe with a polishing cloth. It was still beading water well after six weeks and is competitively priced”
The test comprised of sectioning the bonnet of a car that had been waxed and driven for a week before the test and was then washed and dried ready for the application of the detailers. Each detailing spray was assessed for ease of use, price and how well they beaded water over the next six weeks – which also included the latest of the big freezes we had here in the UK. A section of the bonnet was also left untreated for comparison.
In a close second place was (more…)
