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What Our Customers Say

The following are just a small sample of the hundreds of kind words we have received from satisfied customers - as always our aim is your 110% satisfaction.


Thank You for the speed with which you have dispatched this order. I have been extremely impressed with your website and the efficiency that your business has displayed. Regards,
S Hutchinson - Cheshire

I am writing to say how much I am impressed by the quality of your service and the great products that you sell. I found the link to your PMC website quite by chance whilst visiting the 'Honest John' motoring correspondence's website.

I have ordered goods on three occasions now from your PMC website, and have found my deliveries to be prompt, secure and well packaged. All of the items that I have purchased via your website have performed exactly as stated within the website. Thank you, and please continue with your excellent work and service; I look forward to doing business with you again in the near future.
M Crawford - London

I have just received my order of the mothers clay bar kit. I have been cleaning and polishing my cars for the last 23 years using a selection of abrasives and hard work to try and remove tar spots and debris from the paint.

You now sell me this little clay bar kit that does all that without breaking into a sweat. WHY did you not tell me about this sooner.
What a fantastic result from this little bit of sticky clay, the finish is noticeable smoother.
Many thanks for this top product.
S Doyle - Barnstaple

Parcel arrived safely this morning. Just want to say I'm very impressed with the fast delivery and quality. Thanks very much and have a Merry Christmas!
Gayle - Newcastle

What excellent service ..from immediate Order acknowledgement to delivery ! Top notch communication and speedy shipping and delivery ..Package arrived well- boxed and order complete !

I am impressed ..will recommend and use Performance Motorcare again and again !

Thank you .. Happy Christmas to you all !
I Stuart - Angus

Hi Alison and the Performance Motor Care Products crew,

Just a quick note to say Thank You for such impressive and speedy service. I received my order first thing this morning having only placed the order yesterday! I'm really pleased and I'm sure my father (the lucky intended recipient of the very smart chamois) will be too! Another Christmas present problem solved - Hurrah!

Kind regards
Alison M - Bath

Just a short note to thank you for confirming order. The goods arrived today and were well packed and complete.

I would like to put on record how impressed I am with the tremendous service I received. Excellent throughout from visiting the website, ordering through to receiving the goods. Many thanks. I hope to use you in the future.
I Fowler - Surrey

Hi Alison and Rob and rest of team. I have been using your services for the last couple of years or so and find that your friendly helpful can-do approach very professional on every occasion I have spoke to you personally. In particular when I needed a machine polisher (purchased from you) replaced that was a little out of warranty time, but for a tiny fee you sorted it out for me no problem and provided me with a brand new machine all boxed. Was not expecting that. Top marks for sorting it out so quickly. I have ordered quite a few bits from you in the past, and very occasionally received something wrong in the post. Not to worry though, correct product sent and received the following day, and normally with a little something extra included. Great service again and I cannot recommed you enough for this quick response. For myself it is vital that I receive these products for my Detailing business and performancemotorcare never disappoints. Thanks guys.
Roger Gale of TT-AUTO-DETAILING SERVICES www.tt-auto-detailing.co.uk


Terms and Conditions

Introduction
In these terms and conditions the following expressions shall have the following meanings:

"The Company" means Performance Motorcare Products Ltd. Registered in England No. 5197474
"The Customer" means the person, firm or company offering to buy goods from the Company.
"The Goods" means the goods or materials that the Customer is buying or offering to buy.
"We" means The Company

1. General
The Customer should check product suitability before ordering. The Customer must not buy, sell or use products if they are in any way uncertain. Do not alter or change the products or sell, pass on or use in any way that the Manufacturers have not specifically agreed to. Do not infringe copyright. If you are in any way unsure of your legal position, seek independent legal advice.

2. Quotations & Prices
Every quotation is subject to change without notice. The Company reserves the right to withdraw after acceptance by the Customer where the Company is not satisfied to the Customers credit worthiness. All orders are accepted and quotations are given at prices offered when the order is accepted or the quotation given. The Company reserves the right to increase prices in the event of increases in any directly attributable cost. The Company reserves the right to amend prices to correct errors or emissions.

3. Prices
All orders are accepted and quotations are given at prices offered when the order is accepted or the quotation given. The Company reserves the right to increase to the prices offered at the date of dispatch. The Company reserves the right to increase prices in the event of increases in any directly attributable cost. The Company reserves the right to amend prices to correct errors or emissions. All prices of products displayed on our site are inclusive of VAT at the current of tax rate applicable in the UK.

All and any postage costs are calculated based on the actual wight of the item(s) selected and appropriate packaging for each item.

4. Tax/Customs & Duties
For shipments to the UK - the price you see is what you pay - no additional UK taxes will be levied.

You are responsible for assuring that all products ordered can be lawfully imported to the destination country. When ordering from Performancemotorcare.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We are registered in the UK for VAT - No. GB 864 7427 90.

5. Delivery
We endeavour to dispatch all orders either the same or next working day. All goods will be sent via the selected delivery method at checkout. To ensure Special Delivery orders are despatched on the same day for next day delivery please place your order before 2:30pm. For DHL please ensure orders are placed before 1pm.

Delivery costs to your specified location will be shown on the shopping cart page after selecting Goods for purchase.

Any delivery dates are promises given in good faith by The Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. The Company will accept no liability for or consequential loss or damage arising from delay in delivery. Goods are dispatched via various recognised carriers.

If deliveries cannot be made and fail due to no contact with the delivery company and are then returned to our office before the goods are resent a charge of the cost of re-delivery plus a £5 administration fee will be made to cover the return postage and packaging. If the customer changes the delivery address once the consignment has been dispatched a further charge of £5 will be made to cover the change of address.

6. Damage in Transit
The Company will repair or replace free of charge goods damaged in transit provided that The Company receive written notification of such damage within seven of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such. On receipt, goods should be checked with the advice note enclosed with the goods. Shortage claims will only be considered if The Company receives written notification of such shortage within 48 Hours of delivery, failing which no liability will be admitted. The packing and contents should be retained for inspection.

7. Cancellations & Returns
Internet shoppers are covered by the distance selling regulations which we adhere to. All returns should be confirmed to the company in writing within 7 working days of the day after delivery. The consumer will be liable for any postage costs in relation to returning the items unless the items are faulty. The items will remain the customers liability until receipt by the company, therefore we recommend you obtain postal insurance or if the value of the package is under £39, insurance is free with a proof of postage certificate available from all post offices. Goods will be refunded within 30 days. Refunds will be made to the payment account used at the original time of ordering. All returns are requested to be sent with original packaging and addressed to: Performance Motorcare Products Ltd, The Square, Elford, Staffordshire, B79 9DB. Please ensure you include your order number and name with your package.

8. Transfer of Property
The goods shall remain the property of the Company until the Company has received Payment in full for the goods and the Customer will not pledge, charge or otherwise encumber the goods until the payment has been made in full.

9. Payment
Payment in full for Goods and delivery charges is due immediately upon The Company accepting the Customer's order and will be made by debit or credit card using the online payment facility provided through this site or by cheque (in £GBP sterling only) made payable to Performance Motorcare Products Ltd (upon confirmation of receipt of order).

We currently accept the following Credit/Debit Cards:
Mastercard
Visa
Visa Electron
Solo
Maestro

Visa Mastercard Maestro Switch Electron Delta

10. Privacy & Data Protection
Privacy Policy Privacy Statement of Performance Motorcare Products Limited

Information about our Organisation and Web site
Modern information and communication technologies play a fundamental role in the activities of an organisation like Performance Motorcare Products Limited . We are registered in the United Kingdom Company Number 5197474. Our principal activity is: E-commerce
Registered Address: Sovereign House, 12 Warwick Street, Earlsdon, Coventry CV5 6ET.
Controller: Performance Motorcare Products Ltd. (Z9138464)

Web Sites(s): www.performancemotorcare.com and any other addresses leading to the same site.

Providing Visitors with Anonymous Access
You can access our Web site home page and browse our site without disclosing your personal data.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

We use temporary cookies to identify you while you are actively shopping. We do so for the following purposes: Customer administration and order fulfillment.
These cookies are discarded at the end of your visit unless you choose to be remembered for future visits. Then we link information stored on your computer in cookies with personal data about you, and that data is held on a computer which is not connected to the Internet.

Disclosure and Visitor Choice
We do not disclose your personal data to our subsidiaries or other organisations. Where we wish to disclose your personal data for purposes which are different from those indicated below, we will not do so until we have offered you the opportunity to consent to disclosure by sending you an email request for permission and received your agreement to this disclosure.

Confidentiality / Security
We give you the option of using a secure transmission method to send us the following types of personal data: identifiers (such as credit card details, Web site password)

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Notify you of any offers, new products, hints and tips or events that may be of interest to you

11. Disclaimer of Warranties
Except for any express warranties stated above, the Company disclaims all other warranties or conditions whether express or implied in law.